Shipping policy

At TheCustomCraftelier.com, we strive to provide a seamless and efficient shipping experience for our customers. Below is our shipping policy for physical products to outline important information regarding shipping methods, processing times, costs, and other relevant details:

  • Shipping Methods and Carriers: We offer multiple shipping methods to accommodate various customer needs. The available options will be presented during the checkout process. We partner with reliable shipping carriers to ensure timely and secure delivery of orders.
  • Order Processing Time: We understand the importance of quick order processing. We aim to process and ship all orders within 3 business days after the order is placed. Please note that processing time may vary during peak seasons or promotional periods. Note, some products are custom products that may take additional time to produce.
  • Shipping Destinations: We currently offer shipping within the Continental US. If your desired shipping destination is not available at checkout, please contact our customer support team for assistance.
  • Shipping Costs: Shipping costs are calculated based on factors such as order weight, destination, and chosen shipping method. The applicable shipping fees will be displayed during the checkout process, allowing customers to review and select their preferred option.
  • Tracking and Notifications: Once your order is shipped, you will receive a confirmation email and a shipping email containing tracking information. This will enable you to track the progress of your shipment and estimated delivery date. Additionally, we will provide timely updates regarding any significant changes or delays to your shipment.
  • Delivery Time: Delivery times vary depending on the shipping method and destination. While we strive to provide accurate estimates, please note that delivery times may be influenced by factors beyond our control, such as customs processing or unforeseen delays during transit.
  • Address Accuracy: It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address before finalizing your order. Any delays or additional charges incurred due to incorrect or incomplete address information will be the responsibility of the customer.
  • Shipping Insurance and Liability: We take utmost care in packaging and ensuring that your order reaches you in good condition. However, once the package is handed over to the shipping carrier, we cannot be held liable for any damages, loss, or theft that may occur during transit. Shipping insurance options may be available at an additional cost. Please contact our customer support team for more information.
  • Returns and Exchanges (Physical Products): 
    • To return your physical product, you should mail your product to:
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
    • Depending where you live, the time it may take for your exchanged product to reach you, may vary. 
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please note that this shipping policy is subject to change. We recommend reviewing it periodically for any updates or modifications.

If you have any questions or require further assistance regarding our shipping policy, please reach out to our customer support team at TheCustomCraftelier@gmail.com. We are here to help!